Policies

Website Policies

Shipping Policy

Any orders placed after 1 P.M. PST will not be processed until the Next Business Day. Please allow for a lead time of 1 business day for handling. To learn more click here


If an item needs to be sized, engraved, or customized please allow for an additional 3-7 business days before your item is shipped.IMPORTANT NOTE: Once an item is altered from its original design, which includes any sizing or engraving, it is then considered a custom order. Custom Orders cannot be returned or exchanged, all sales are final.


A signature may be required upon delivery for orders over $150. We cannot deliver to a P.O. Box. Once an item is shipped we are unable to cancel, intercept, or redirect the package. If there is an issue with the delivery of your item, please contact the carrier before contacting our customer support.


Holidays, weather, and other factors out of our control can affect shipping and arrival times. Please take this into consideration when placing your order.


Orders that are being shipped to locations outside of the U.S. may be delayed by Custom’s Inspections, and are subject to the destination country’s policies and restrictions on international orders. Buyer pays duties, taxes, and customs clearance fees.


*International shipping exclusions apply.




Cancelation Policy


Orders are unable to be canceled after 11 A.M. PST on the day that they are being processed. Once an order has been shipped we are unable to cancel, intercept, or redirect the package.


If a cancelation request is made after an order has shipped or a package is refused upon delivery, then it will not be refunded until it is received back in our facilities.




Engraving Policy


We offer complimentary engraving, however, not every item can be engraved. Character limits do apply. Please contact our customer support team to request or inquire about item engraving. Please allow a lead time of 3-7 business days for item engraving.Any request for alteration or cancelation must be received before 11 A.M. PST on the same day that the order is processed.


IMPORTANT NOTE: Once an item is altered from its original design, which includes any sizing or engraving, it is then considered a custom order. Custom Orders cannot be returned or exchanged, all sales are final.




Ring Sizing Policy


If an item needs to be sized, engraved, or customized please allow for an additional 3-7 business days before your item is shipped. If there is no option available to choose the size of your ring, it means the ring is available only in one stock size. If stock size is not listed on the product page please contact our customer support to learn about product size. We offer ring sizing, however, there are sizing restrictions. Not all items can be sized or have sizing limits. We recommend that you contact our customer support prior to placing your order to inquire about ring sizing.If you would like a ring to be sized, them there will be an additional cost, which will vary depending on the desired size.


IMPORTANT NOTE: Once an item is altered from its original design, which includes any sizing or engraving, it is then considered a custom order. Custom Orders cannot be returned or exchanged, all sales are final.




Pricing Policy


For products with a crossed out price, the crossed out price indicates the suggested retail price of a product as provided by a manufacturer or supplier. Certain products may have a “Was Price” displayed, which is determined using recent price history of the product.




General Disclaimer


Here at Kevin Jewelers, we try and provide our Customers with impressive jewelry at very impressive prices. With over 30,000 items listed on our site we do our best to keep product information up to date and accurate. If any incorrect information appears on our website it is completely unintentional and may be attributed to clerical errors, outdated information, or inaccurate manufacturer data. We apologize for any inaccurate information that may affect your order. We work hard to make sure you receive the correct information along with the best deals.

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